Refund/Cancellation Policies

The cancellation policy is applicable to all ALTOURDOER TRAVEL journeys. The written notice must be received by certified mail, fax, or email.

Cancellation fees are as follows:

You may transfer your reservation, depending upon availability, from one journey to another (in the same calendar year) by notifying us at least 61 days for overseas destinations prior to departure or 31days for domestic destinations prior to departure to the journey for a transfer fee of $50 per person, after which time our cancellation policy applies. ALTOURDOER TRAVEL is not responsible for additional expenses such as airline cancellation fees, visa fees, vaccinations, purchases of clothing or equipment, or other expenses that may occur as a result of the cancellation.

Once ALTOURDOER TRAVEL has accepted deposits for a journey, except in case of “Force Majeure” events, including but not limited to fire, earthquake, labor dispute, act of a public enemy, public health crisis, death, illness, or incapacity of a ALTOURDOER TRAVEL  employee or independent contractor or any local, state, federal, national or international law, governmental order or regulation, any major events that adversely affect international travel patterns or events that endanger travelers, or any other event beyond ALTOURDOER TRAVEL ’s control.

ALTOURDOER TRAVEL does its best to operate all journeys planned or listed but many operational circumstances and program aspects are outside of our control, and as such, we reserve the right to cancel a program for any reason. Should a program be canceled or inoperative we will inform you as soon as possible about the cancellation. If ALTOURDOER TRAVEL cancels for any reason, Client may be given a partial refund, not including the Initial Deposit, at the sole discretion of ALTOURDOER TRAVEL based on the circumstances. ALTOURDOER TRAVEL is not responsible for additional expenses that may occur as a result of the cancellation, such as airline cancellation fees, visa fees, vaccinations, purchases of clothing or equipment for the canceled program or other expenses. Note that if ALTOURDOER TRAVEL alters, modifies, postpones, or reschedules Client’s journey or offers Client a travel credit or partial refund, such action does not constitute a “cancellation” of Client’s journey by ALTOURDOER TRAVEL.

Upon cancellation of services, ALTOURDOER TRAVEL reserves all rights under this Agreement. Client shall assume responsibility for all legal fees necessitated by default in payment. If any legal action is necessary to enforce this Agreement, the prevailing party shall be entitled to reasonable attorney fees, costs, and expenses.

Refund Policy

All clients are required to keep a valid credit card on file.  For your convenience this credit card will be used as a form of payment for fees incurred throughout the booking process. We will notify you before each charge is made. In the event that you have questions, concerns, or dispute a charge to your credit card, please contact ALTOURDOER TRAVEL directly prior to initiating a refund or “chargeback” with your credit card company. If ALTOURDOER TRAVEL cancel or postpone your journey due to any Force Majeure event, we will not offer refunds but instead will offer you a credit to use our services at a later time.

By entering into this Agreement, Client acknowledges their understanding that all payment disputes should first be brought to the attention of ALTOURDOER TRAVEL prior to formally disputing a charge with Client’s credit card company. Any charges disputed with your credit card company, including in the event of cancelation or postponement of your journey as a result of Force Majeure events, will result in ALTOURDOER TRAVEL producing a copy of this signed Agreement to the credit card company notifying us of the chargeback of the payment(s) in order to recover our fees. Any additional fees associated with negotiating the chargeback, including but not limited to an hourly fee for time spent by ALTOURDOER TRAVEL staff communicating with your credit card company will also be assessed to you, the Client. Failure to pay for our services or fees incurred by fraudulent credit card disputes will result in immediate termination of ALTOURDOER TRAVEL ’S services and of this Agreement. If a credit card charge (or a check) is rejected by a bank, you will have 48 hours from that time to reconcile payment or you will be charged a $25.00 processing fee.

ALTOURDOER reserves the right to refuse or cancel a membership in the ALTOURDOER at any time and for any reason.

If ALTOURDOER refuses a new or renewing membership, organizations will be offered a refund for the remaining portion of their membership at the time of termination.

Membership cancellations received within 30 days of joining may be eligible to receive a full refund less a $25 service fee as determined by ALTOURDOER in its sole discretion.

Cancellations will be accepted via fax or e-mail, and must be received by the stated cancellation deadline.

Cancellations received after the stated deadline will not be eligible for a refund.

All benefits of physical or digital format received by member organizations must be cancelled/returned to the ALTOURDOER.

All refund requests must be made by the organization’s primary contact or credit card holder.

Refund requests must include the name of the organization, card holder, and/or transaction number.

Refunds will be credited back to the original credit card used for payment.

The above policies apply to all ALTOURDOER memberships unless otherwise noted in membership materials. Please read all individual materials thoroughly for any specific policies.

ALTOURDOER TRAVEL reserves the right to cancel, postpone, or reschedule tours or activities in its sole discretion, due to low registrations. If ALTOURDOER voluntarily cancels a tours or event due to low registrations, Client will be offered a full or partial refund. If ALTOURDOER postpones or reschedules a trip or event due to low registrations, ALTOURDOER in its sole discretion will 1) provide an account credit, or 2) transfer registration to the same or similar tour or event at a future date. Note that this cancellation and refund policy does not apply to cancellation due to Force Majeure.

ALTOURDOER also has the right to postpone, suspend, cancel, or reschedule an event at any time, in its sole discretion in the tour or event of Force Majeure and 1) provide an account credit, or 2) transfer registration to the same or similar tour or event at a future date. No refunds, whether partial or full, will be made if ALTOURDOER postpones, suspends, cancels or reschedules a trip or event because of Force Majeure.

All returns of goods and materials purchased directly from the Adventure Travel Trade Association require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by the ALTOURDOER within 14 days of the invoice date. Within thirty (14) days of purchase, we will replace, substitute or repair, at our sole discretion, any ALTOURDOER product that is deemed defective.

Products provided/sold by ALTOURDOER partners and affinity programs are subject to the return policy of the partner.

Products which are software or downloadable from any ALTOURDOER website or provided media (CD ROM, Memory Drives, etc) are non-refundable.

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@altourdoer.com

Return and Refund Policy Last updated: October 05, 2022